Privacy Policy

1. Information We Collect

James Duong collects information you provide directly when you contact us through our website, including your name, email address, phone number, and project details.

We may also collect technical information such as your IP address, browser type, and pages visited for website analytics and security purposes.

2. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide quotes
• Deliver web development services
• Communicate about your project progress
• Send invoices and process payments
• Improve our website and services

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

We may share information with trusted service providers who assist in operating our website, conducting business, or servicing you, provided they agree to keep information confidential.

4. Data Storage and Security

Your information is stored securely and we implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information only as long as necessary to provide services and comply with legal obligations.

5. Cookies and Analytics

Our website may use cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

We may use Google Analytics or similar services to understand how visitors interact with our website. This data is aggregated and anonymized.

6. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites.

If we use third-party payment processors or hosting services, they may have their own privacy policies governing data handling.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Marketing Communications

We may occasionally send you information about our services or industry updates. You can opt out of these communications at any time by contacting us.

We will never share your email address with third parties for marketing purposes.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Continued use of our website after changes constitutes acceptance of the updated policy.

11. Australian Privacy Compliance

This privacy policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Commonwealth).

For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner website at oaic.gov.au.

Contact

If you have questions about this privacy policy or how we handle your information, please contact:

James Duong
Email: Available via contact form
Website: jamesduong.com.au

For privacy complaints, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au or phone 1300 363 992.